Trinity Church of England High School, Manchester: SIMS Learning Gateway
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TRINITY CHURCH OF ENGLAND HIGH SCHOOL

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Saturday 29 April 2017 (Next week will be week 1) | email | e-learning

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Parent Access to the
SIMS Learning Gateway (SLG)


For help with the SLG, please email slg@trinityhigh.com with your query.

Due to the large number of parents using the system, we are unable to offer telephone support for the SLG. We will only respond to queries sent to the email address above.


Introduction

The Learning Gateway allows parents to find up-to-date information concerning their child's attendance, punctuality, behaviour, and academic progress.


Frequently Asked Questions

Why have I have received more than one username and/or password?

This usually happens because there are multiple versions of 'you' in our school database, with each 'you' linked to a different child.

Please email slg@trinityhigh.com, and we will merge your accounts as soon as possible.

 

Why can't I see all my children when I log in?

Again, this usually happens because there are multiple versions of 'you' in our school database, with each 'you' linked to a different child.

Please email slg@trinityhigh.com, and we will merge your accounts as soon as possible.

 

I forgot my username and/or password. What should I do?

If you have registered your email address and chosen a security question/answer, you can use the 'forgotten password' link on the SLG login screen.

If that does not work, please email slg@trinityhigh.com for help.

 

I have a query regarding my child's attendance or behaviour. Whom should I contact?

All queries regarding your child should be made to their form tutor in the first instance.

 

My details are wrong. How do I change them?

The SLG support team cannot help with changes to your personal details

Please contact the main school reception on 0161 212 1900 to discuss changes to your personal details.

 

What is the password policy?

Your password must:

  • Not contain your account name or parts of your full name that exceed two consecutive characters
  • Be at least six characters in length
  • Contain characters from three of the following four categories:
    1. English upper-case characters (A through Z)
    2. English lower-case characters (a through z)
    3. Base 10 digits (0 through 9)
    4. Non-alphabetic characters (for example, !, $, #, %)

When you are changing your password, please click the 'Change password' button; do not use the 'Enter' key.


Guide For Parents

If you need further help with a particular feature, please read the SLG Guide for Parents.


Contact Us

If the Mini Guide does not help you, please email slg@trinityhigh.com with your query.

 

Queries received at this address regarding specific attendance, punctuality, behaviour and attendance are usually referred to other Trinity staff, and will therefore take longer to resolve. In such cases we will inform you when your query has been referred.



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